1. Acceptance of Terms
Welcome to Ziya India Meditour Pvt. Ltd. These Terms of Use ("Terms") govern your access to and use of our website, mobile applications, and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree to these Terms, please do not use our Services.
We reserve the right to modify these Terms at any time. Your continued use of the Services after any changes constitutes acceptance of the revised Terms.
2. Our Services
Ziya India Meditour provides medical tourism facilitation services, including but not limited to:
- Coordination with hospitals and healthcare providers
- Assistance with medical appointments and consultations
- Travel and accommodation arrangements
- Visa support and documentation assistance
- Language interpretation and translation services
- Post-treatment follow-up support
Important: We are a facilitation service and do not provide medical treatment, diagnosis, or medical advice. All medical services are provided by licensed healthcare professionals and accredited hospitals.
3. User Obligations
When using our Services, you agree to:
- Provide accurate, complete, and current information
- Maintain the confidentiality of your account credentials
- Notify us immediately of any unauthorized use of your account
- Comply with all applicable laws and regulations
- Not use the Services for any unlawful or fraudulent purpose
- Not interfere with or disrupt the Services
- Not transmit viruses, malware, or harmful code
- Not impersonate any person or entity
- Not collect or store personal data of other users
4. Medical Disclaimer
Important Medical Disclaimer:
- No Medical Advice: Ziya India Meditour does not provide medical advice, diagnosis, or treatment. All information provided is for informational purposes only.
- Independent Medical Decisions: You are solely responsible for making your own healthcare decisions in consultation with qualified medical professionals.
- Third-Party Providers: All medical services are provided by independent healthcare providers. We are not responsible for the quality, outcomes, or results of medical treatments.
- Medical Records: You are responsible for providing accurate and complete medical history and records.
- Consultation with Doctor: Always consult with a qualified healthcare provider before making any medical decisions.
- Emergency Services: In case of medical emergencies, contact local emergency services immediately.
- No Guarantees: We make no guarantees regarding treatment outcomes, success rates, or medical results.
5. Payments and Refunds
5.1 Payment Terms
- All fees must be paid in accordance with the payment schedule provided
- Payments can be made via credit card, debit card, bank transfer, or other approved methods
- All prices are subject to change without notice
- You are responsible for all applicable taxes and fees
5.2 Refund Policy
- Facilitation Fees: Non-refundable once services have commenced
- Medical Fees: Subject to the refund policy of the respective hospital/healthcare provider
- Travel Costs: Subject to the terms of airlines, hotels, and other service providers
- Cancellation: Cancellation charges may apply as per our cancellation policy
5.3 Cancellation Policy
- Cancellations must be made in writing via email
- Cancellation charges vary based on timing and services booked
- Medical appointments may have separate cancellation policies
6. Intellectual Property Rights
All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is the property of Ziya India Meditour or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not:
- Copy, modify, or distribute our content without permission
- Use our trademarks or logos without authorization
- Reverse engineer or decompile any software
- Create derivative works based on our content
- Use automated systems to access our Services
7. Limitation of Liability
To the maximum extent permitted by law:
- Ziya India Meditour shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- We are not responsible for medical outcomes, complications, or adverse effects
- We are not liable for delays, cancellations, or changes made by third-party service providers
- Our total liability shall not exceed the amount paid by you for our services
- We are not responsible for loss of data, profits, or business opportunities
The Services are provided "as is" without warranties of any kind, either express or implied.
8. Indemnification
You agree to indemnify, defend, and hold harmless Ziya India Meditour, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
- Your use of the Services
- Your violation of these Terms
- Your violation of any rights of third parties
- Your medical treatment or outcomes
- Any information you provide to us
9. Termination
We reserve the right to terminate or suspend your access to the Services at any time, without prior notice, for any reason, including but not limited to:
- Violation of these Terms
- Fraudulent or illegal activity
- Non-payment of fees
- Abusive or inappropriate behavior
Upon termination, your right to use the Services will immediately cease. All provisions that should survive termination shall survive, including liability limitations and dispute resolution provisions.
10. Governing Law and Dispute Resolution
10.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
10.2 Jurisdiction
Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Gurgaon, Haryana, India.
10.3 Dispute Resolution
Before filing any legal action, we encourage you to contact us to seek resolution. We are committed to resolving disputes amicably through:
- Good faith negotiations
- Mediation (if necessary)
- Arbitration (if agreed upon by both parties)
11. Additional Provisions
11.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Ziya India Meditour.
11.2 Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
11.3 Waiver
No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
11.4 Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.
11.5 Force Majeure
We shall not be liable for any failure to perform due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, or government actions.
